Terms and Conditions
Payment for online orders will be charged at the time that the order is
processed. Payment may take up to 48 hours to appear on your statement as it may take 24-48 hours to fulfill an order. *Orders may take longer during 'rush'.
If the New/Used condition requested is not available, we may substitute
your selection with a different condition. This could change the final
total of your order.
Items not available at the time of processing may be placed on back-order.
Payment for back-ordered items will be processed at the same time as items
that are in-stock. A notification will be sent out as soon as the
back-ordered items are re-stocked.
We are happy to accept returns for any items purchased online through the
Cal Student Store, only with prior return authorization. All return
requests must be submitted prior to the return deadline (see Refund Policy
below for dates).
To obtain return authorization, please email us at
Any items not picked up by the end of the refund deadline will be
ineligible for refund.
In order to receive a full refund for items that are being returned via
mail, packages must be postmarked by the return deadline. Please note that
the original cost of shipping will not be refunded unless prior
authorization has been given.
The item must follow all requirements of in-store returns (see Refund
Policy below). Return package must include original receipt of purchase,
all tags and original packaging, and all items must be in original,
Return shipping is at the cost of the customer, unless it is due to the
error of the Cal Student Store and proper authorization has been obtained.
Return shipping refund can not exceed our Standard Shipping rate of $6.99.
Receipt of return shipping cost must be included to receive refund. Cal
Student Store is not responsible for any items lost or damaged in transit.
Refunds can only be given in the method originally used for purchase. If
the original method is not available, refunds may be transferred to a store
credit account, with approval of the Store Manager. A valid photo ID must
be present for all credit card refunds.
Items in original, unopened packaging, and with tags still attached, may be
refunded or exchanged within thirty days of the original purchase date --
EXCLUDING Graduation Regalia items and textbook/course material(s).
This includes: Cap, Gown, Tassel, Tam, Hood, Stole, Cords, Announcements,
and all other items relating to Graduation. These items can be returned for
a full refund as long as still in original, unopened packaging and unused
condition before the first Commencement Ceremony. If any of these items are
purchased in a graduation package, the entirety of the package must be
returned to receive a refund. After the start of the first Commencement
Ceremony, Graduation Regalia items will be ineligible for refunds or
This includes, but is not limited to: textbooks, iclickers, access codes,
and course readers. These items, in resalable condition, may be refunded
with receipt only by the dates listed at https: calstudentstore.berkeley.edu/pages/return-policy.
Items purchased after this date are final. Online students must have their
returns post-marked by the final day of the return date. Shipping fees are
to be covered by the student. Cal Student Store is not responsible for any
items lost or damaged in transit.
Open or used computer software and access codes are non-returnable.
Used books, and new books in original packaging, can be returned for full
purchase price before the return deadline. Any new books returned out of
their original packaging or no longer in 'new' condition will be refunded
at a used book value (subject to manager approval). Any 'new' condition
textbook rental returned with a rental sticker will be charged a 30%
Any returns falling outside of the above stated returns policy are
INELIGIBLE for refunds, but may be sold back under the book buyback policy
Rental Terms and Conditions
1. I am least 18 years of age.
2. I am entering into a Textbook Rental Agreement with the Cal Student
Store of my own free will.
3. I understand that the materials rented to me are the property of Cal
4. I will return the rented materials to Cal Student Store in good
condition on or before the rental return deadline of May 15th, 2020. See return policy for more information.
5. I am fully responsible for the condition of materials rented to me,
and for payment of fees and replacement costs if rented materials are lost,
stolen, or returned in unacceptable condition. Unacceptable condition
includes, but is not limited to: water damage, missing or torn
pages/materials, spine damage, and excessive highlighting or writing. The
Cal Student Store will decide what is considered unacceptable at the time
the rented materials are returned.
6. I may return rental materials by mail. However, all items must be
postmarked by the rental return deadline and tracking information must be
provided to the Cal Student Store. I understand that the Cal Student Store
is not responsible for items lost or damaged in shipping, nor are they
responsible for the cost of shipping.
7. I allow the Cal Student Store to remind me via email and/or text
message of the rental return deadline. However, I understand that Cal
Student Store is not responsible for reminding me of the rental return
deadline. Lack of notification is not a valid reason for not returning
8. LATE RETURN: If I return the rental materials after the rental return
deadline, I authorize Cal Student Store to charge the following Late Return
Fees: $10 for each week past the rental return deadline until late returns
are no longer acceptable.
9. FAILURE TO RETURN: If I fail to return the rented materials by the
rental return deadline, or return them in damaged or unsalable condition, I
authorize Cal Student Store to charge the following "Non-return Fees" to my
credit card or debit card listed below: (1) Full retail of the new book
price* plus (2) a processing fee of $10.00.
*New book price is based on the new book price at time of rental return.
I will not cancel or exceed the purchasing limits of the credit or debit
card above until the rented textbooks are either returned to Cal Student
Store or the Non-return Fees are paid. If the credit or debit card is
declined the patron account will be suspended and sent to a Third Party
Collection Agency. I will be responsible for paying all Collection Fees
assessed by the Third Party Collection Agency. Cal Student Store will make
reasonable efforts to process transactions in a timely manner. I agree not
to hold Cal Student Store responsible in the event Cal Student Store does
not credit or debit my credit or debit card for a period of time due to
circumstances beyond its control. Cal Student Store makes no guarantees
regarding the processing time for charges.
I agree, in order for Cal Student Store to service my account or to collect
any amount I may owe, unless otherwise prohibited by applicable law, Cal
Student Store or a designated Third Party Collection Agency are authorized
to (i) contact me by telephone at the telephone number(s) in the patron
contact account information I am providing, including wireless telephone
numbers, which could result in charges to me, (ii) contact me by sending
text messages (message and data rates may apply) or emails, using any email
address I provide and/or (iii) methods of contact may include using
pre-recorded/artificial voice message and/or use of an automatic dialing
device, as applicable. I also agree, if my rental is eligible to be
returned to Cal Student Store, I will still be liable for a service fee
assessed by the Third Party Collection Agency.
I have read this disclosure and agree that the Lender/Creditor may contact
me as described above.